Frequently asked questions
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Items must be unworn or unused, with tags, and in their original packaging, along with proof of purchase.
To start a return, contact us at support@mycrisisgear.com. We’ll provide you with a return shipping label and instructions once your return is approved.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Items must be unworn or unused, with tags, and in their original packaging, along with proof of purchase.
To start a return, contact us at support@mycrisisgear.com. We’ll provide you with a return shipping label and instructions once your return is approved.
To return an item, email us at support@mycrisisgear.com with your order details. If your return is accepted, we will send you a return shipping label and instructions on how to proceed.
Returns must be sent to the following address:
3100 Technology Drive, Suite 200
Plano, Texas 75074
Please note that items sent without first requesting a return will not be accepted.
To return an item, email us at support@mycrisisgear.com with your order details. If your return is accepted, we will send you a return shipping label and instructions on how to proceed.
Returns must be sent to the following address:
3100 Technology Drive, Suite 200
Plano, Texas 75074
Please note that items sent without first requesting a return will not be accepted.
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately at support@mycrisisgear.com. We’ll evaluate the issue and make it right as quickly as possible.
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately at support@mycrisisgear.com. We’ll evaluate the issue and make it right as quickly as possible.
We don’t offer direct exchanges. The fastest way to get a replacement is to:
- Request a return for the item you have.
- Once the return is accepted, make a separate purchase for the new item you want.
We don’t offer direct exchanges. The fastest way to get a replacement is to:
- Request a return for the item you have.
- Once the return is accepted, make a separate purchase for the new item you want.
Yes, certain types of items are non-returnable, including:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
Additionally, we cannot accept returns on:
- Sale items
- Gift cards
Yes, certain types of items are non-returnable, including:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
Additionally, we cannot accept returns on:
- Sale items
- Gift cards
Once we receive and inspect your return, we’ll notify you about the refund status. If approved, you’ll be refunded to your original payment method within 10 business days.
If it’s been more than 15 business days since your refund was approved, please contact us at support@mycrisisgear.com for further assistance.
Once we receive and inspect your return, we’ll notify you about the refund status. If approved, you’ll be refunded to your original payment method within 10 business days.
If it’s been more than 15 business days since your refund was approved, please contact us at support@mycrisisgear.com for further assistance.
f your order is shipped to the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification.
Items must be returned unworn or unused, with tags, and in their original packaging, along with proof of purchase.
To initiate a return, contact us at support@mycrisisgear.com.
f your order is shipped to the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification.
Items must be returned unworn or unused, with tags, and in their original packaging, along with proof of purchase.
To initiate a return, contact us at support@mycrisisgear.com.
